Welcome to our Online Magento Store
Costumes Plus More sell wholesale throughout Australia, New Zealand, Europe and USA.
Standard warranty period is 30 days for faulty products.
We will happily provide a replacement item or a refund if the item you have received is faulty and you notify us within the above time frame.
Replacements are not given for damaged packaging; we can only replace goods that are faulty on arrival.
Please notify us within the time specified above if you believe there is an issue, so we can resolve it for you. If you have any concerns, please email us via our Contact Us page, or call us on (03) 9563 7487 during Australia Eastern Standard Time business hours.
Incorrect Item Sent
If you have received an incorrect item please contact us within 48 hours of receipt to organise delivery of the correct item.
• We will dispatch the correct item to you upon notification of the error.
• We will organise the return of the incorrect item to us. Incorrect Size Ordered We offer exchange if an item you ordered that does not fit; we will happily exchange it for the correct size or a replacement costume of your choice - subject to a few conditions:
• You must request your exchange within 48 hours of receiving the item, and it must be returned to us within 7 days.
• Postage costs associated with the return of goods for exchange are the responsibility of the customer. • Any difference in price for exchange to an alternative costume must be paid by the customer in full upon request to exchange.
• The replacement item will not be shipped until your return item has been received and processed by our Returns Department.
We recommend you send your goods back using a trackable delivery service, as we do not accept responsibility for items lost in transit. Once we receive your parcel we will process your return and you will receive a confirmation email. Refunds will be credited against your original method of payment, excluding any delivery charges.